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- advanced-48
TOEIC tests / Incomplete Sentences / Advanced level # 48
Letter of Complaint (3)
Q1 We now move on to late March when I imagine that the sick employees were fully .......
(a) restored (b) returned (c) retired (d) recovered
Q2 and one of your technical staff came out to see me with the intention of replacing the ....... part.
(a) defective (b) deficient (c) defining (d) defeating
Q3 Unfortunately he had ....... the wrong part with him
(a) delivered (b) fetched (c) brought (d) picked
Q4 and was very ....... as to when he would be able to find the right part and get it back to me.
(a) unable (b) unsure (c) unskilled (d) untrained
Q5 Another visit took ....... in late April but the engineer, although he had got the right part with him, was unable to
make the washing machine work.
(a) position (b) spot (c) time (d) place
Q6 It was at this stage that I was seriously considering getting ....... of the machine
(a) rid (b) riddance (c) hold (d) loose
Q7 and asking for a .......
(a) repeat (b) refund (c) replace (d) return
Q8 When I ....... this matter with one of your staff
(a) rose (b) risen (c) arose (d) raised
Q9 I was informed that this was out of the .......
(a) problem (b) concern (c) question (d) hand
Q10 and they would send someone in the '....... future'.
(a) near (b) next (c) soon (d) coming
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