John:The method they taught us was difficult to understand, and
my sales didn’t improve.
Hot button: Difficult process. Also, the prospect may have a moving away
from motivation strategy because he is focused on lack of results. Probe
further to make sure.
Andy:Why did you take that training, and what would you like to
have seen in that training?
Determine the prospect’s motivation strategy for taking the previous course.
Is he moving toward pleasure or moving away from pain? Also discover
any important things that he is looking for. Take notes and listen carefully.
John:I’m tired of being rejected and making so little money. I really
wish I could find a system that is easy to use.
Notice the prospect is moving away from pain. You now know that you
must present your offer to relieve his pain. Don’t focus on the benefits he
will receive by taking the Training, let him know how it will relieve his pain.
This prospect is also concerned about having an easy-to-use system to
generate more sales.
Andy:Let me make sure I fully graspedwhat you want in a training
program. If you found a sales training program that is an easy-
to-use system that you could get a good feelfor and it would help
you get over being rejected, would that be the type of training
course you would be interested in?
We have discovered some ways to serve the prospect and are feeding it
back to him to gain acknowledgment of the need or desire.
John:Yes, that’s it!
The prospect has acknowledged the need. Now we can continue on to
Step 3 of the Sales Map. If the prospect said no or was not sure, you
continue asking questions until you find the need or desire. In some
instances you cannot find a need or desire. If so, thank the prospect for
his or her time and refer the prospect to your Web site. It may be the
wrong time, or the prospect may not be ready.
Step 3: Establish Value Related to the Need or Desire
Andy:We have a training program that is a complete system and is
easy to use. We have a Five-Step Sales Map that gives you a step-
234 Learning to Sell the Easy Way