Strategic Human Resource Management

(Barry) #1
Section Two


  1. Bowen and Lawler. “Total Quality-Oriented Human
    Resources Management”; Duncan, Jack, and Joseph G.
    Van Matre. “The Gospel According to Deming: Is It
    Really New?” Business Horizons 33, no. 4 (1990): 33–
    39; Barrier. “Small Firms Put Quality First”; Blackburn
    and Rosen. “Total Quality and Human Resource
    Management: Lessons Learned from Baldrige Award-
    Winning Companies.”

  2. Harari, Oren. “Ten Reasons Why TQM Doesn’t Work,”
    Management Review 82, no. 1 (1993): 33–38;
    Blackburn and Rosen. “Total Quality and Human
    Resources Management: Lessons Learned from Baldrige
    Award-Winning Companies”; Harari, Oren. “The
    Eleventh Reason Why TQM Doesn’t Work,” Management
    Review 82, no. 5 (1993): 34–37; Niven, Daniel. “When
    Times Get Tough, What Happens to TQM,” Harvard
    Business Review 71, no. 3 (1993): 20–34; Schlesinger,
    Jacob M., Michael Williams, and Craig Forman. “Japan
    Inc., Wracked by Recession, Takes Stock of Its
    Methods,” Wall Street Journal (September 19, 1993):
    A1–A4.

  3. Niven. “When Times Get Tough, What Happens to
    TQM,” p. 32.

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