Strategic Human Resource Management

Section Six

Scope of Evaluation

Within the narrower confines of human resource management,
there has been substantial progress in the evaluation literature.
Although dozens of effectiveness measures have been
proposed for evaluation of the function, including composite
indexes, the literature has suffered from a lack of an
organizing, theoretical framework. This void has since been
filled by Anne Tsui and Luis Gomez-Mejia’s comprehensive
conceptual framework. Their framework differentiates between
outcomes or processes affected by line management and those
under control of the human resource management function. In
order to evaluate broader human resource performance, a
company might examine turnover, grievance rates, or workers’
compensation claims, which are largely affected by the actions
of the company’s line managers.^4 Tsui and Gomez-Mejia’s
conceptual model of human resource effectiveness is presented
in Figure 6-1.