Relationship Marketing Strategy and implementation

192 Relationship Marketing

Management seminar

5S & visual management

24-Aug-95 at TRICO

Workshop

detailed training

5-Oct-95 at Biff & Tubbs

In-company

implementation phase

Experience sharing

workshop

23-Jan-96 at AP Springs

Management review

seminar

29-Feb-96 at TRICO

Purpose: Understanding

basic education in

management buy-in

Scope in company pilot

and select team/champion

Purpose: Detailed training

and education on 5S

1 day facilitation support

visits

Workshop for

implementation teams to

present results:

identify problems

Implement improvements

from experience sharing

Review of progress.

Evolve 5S programme

to Kanban

PLAN

DO

CHECK

ACT

W/C 26 Feb 96

14 weeks

Figure 3.1.5 Implementation improvement process, theme for 1995/96: 100

per cent delivery by kanban replenishment.

Source: Suppliers Association Partners, 1996.