35 Weston, H. (1991). Nordstrom: Dissension in the ranks. Harvard Business
School case study, Harvard Business School Case Services, Cambridge,
MA, January, 1.
36 Interviews at Nordstrom, Spring 1988.
37 Ibid.
38 Parpia, op. cit., 8.
39 60 Minutes(CBS News documentary on national television), 6 May
1990.The recruitment and internal market domains 401