Figure 17.9
TwoConceptualModelsforMyRefrigerator.ThemodelA(above)isprovidedbythesystemimage
on therefrigeratorasgleanedfromthecontrols andinstructions;B(below) is thecorrect conceptual
model. The problem is that it is impossible to tell in which compartment the thermostat is located
and whether the two controls are in the freezer and fresh food compartment, or vice versa.
The Psychopathology of Everyday Things 429