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xviii SAP GRC For Dummies



  • Introduction .................................................................

  • Part I: Governance, Risk, and Compliance Demystified....

  • Chapter 1: The ABCs of GRC .............................................................................................

  • Chapter 2: Risky Business: Turning Risks into Opportunities....................................

  • Chapter 3: Governance: GRC in Action..........................................................................

  • Part II: Diving into GRC ..............................................

  • Chapter 4: How Sarbanes and Oxley Changed Our Lives ...........................................

    • Prevent It....................................................................................................................... Chapter 5: Fraud, Negligence, and Entropy: What Can Go Wrong and How to



  • Chapter 6: Access Control and the Role of Roles.......................................................

  • Chapter 7: Taking Steps toward Better Internal Controls .........................................

  • Chapter 8: It’s a Small World: Effectively Managing Global Trade ...........................

  • Part III: Going Green ................................................

  • Chapter 9: Making Your Company Environmentally Friendly ..................................

  • Chapter 10: Keeping Employees Healthy and Safe.....................................................

  • Chapter 11: Making Your Business Processes Environmentally Friendly ...............

  • Chapter 12: Making Your Products Environmentally Friendly .................................

  • Part IV: Managing the Flow of Information.................

  • Chapter 13: Sustainability and Corporate Social Responsibility .............................

  • Chapter 14: IT GRC .........................................................................................................

  • Chapter 15: Turning On the Lights with GRC and CPM ............................................

  • Part V: The Part of Tens ............................................

  • Chapter 16: Top Ten GRC Strategies ............................................................................

  • Chapter 17: Ten Best Practices in Global Trade .........................................................

  • Chapter 18: Ten Groups of GRC Thought Leadership Resources ............................

  • Glossary...................................................................

  • Index .......................................................................

  • Introduction ..................................................................

    • About This Book...............................................................................................

    • Foolish Assumptions .......................................................................................

    • How This Book Is Organized...........................................................................

      • Part I: Governance, Risk, and Compliance Demystified ....................

      • Part II: Diving into GRC ..........................................................................

      • Part III: Going Green ...............................................................................

      • Part IV: Managing the Flow of Information..........................................

      • Part V: The Part of Tens.........................................................................

      • Glossary...................................................................................................



    • Icons Used in This Book ..................................................................................

    • Where to Go from Here....................................................................................



  • Part I: Governance, Risk, and Compliance Demystified ....

    • Chapter 1: The ABCs of GRC.

      • Getting to Know GRC .......................................................................................

      • Getting in the Business Drivers’ Seat ..........................................................

      • Getting Motivated to Make the Most of GRC ..............................................

        • Complying with financial regulations ................................................

        • Failing an audit .....................................................................................

        • Experiencing a rude awakening..........................................................

        • Going from private to public...............................................................

        • Managing growth ..................................................................................

        • Taking out an insurance policy...........................................................

        • Managing risk ........................................................................................

        • Reducing costs......................................................................................

        • Struggling with the high volume of compliance ...............................



      • Introducing the GRC Stakeholders...............................................................

        • GRC stakeholders inside a company .................................................

        • GRC stakeholders outside a company...............................................



      • Understanding GRC by the Letters ..............................................................

        • Governance ...........................................................................................

        • Risk .........................................................................................................

        • Compliance ...........................................................................................



      • C Is for Compliance: Playing by the Rules ..................................................

        • Controls: Mechanisms of compliance................................................

        • Domains of compliance .......................................................................



      • R Is for Risk: Creating Opportunity..............................................................

      • G Is for Governance: Keeping Focused and Current..................................

      • Hitting the Audit Trail....................................................................................



    • Designing Your Approach to GRC ................................................................

      • After the rush to clean up ...................................................................

      • Stages of GRC adoption .......................................................................



    • What GRC Solutions Provide ........................................................................



  • Chapter 2: Risky Business: Turning Risks into Opportunities.

    • Discovering Enterprise Risk Management ..................................................

    • Defining Risk ...................................................................................................

    • Ignoring Risk (At Your Peril).........................................................................

    • Sorting Through the Approaches to Risk Management ............................

      • The ad hoc approach ...........................................................................

      • The fragmented approach...................................................................

      • The risk manager’s job approach.......................................................

      • The systematic, enterprise-wide approach ......................................

      • A cultural approach .............................................................................

      • Risk Management Framework................................................................... Identifying the Critical Components of a Successful

        • A culture that takes risk seriously, from the C-suite down .............

          • responsibility throughout the culture ........................................... A risk management organization: Distributing



        • A systematic framework in place .......................................................

        • Technology that creates a risk picture ..............................................





    • Taking the Four Steps to Enterprise Risk Management ............................

      • Risk planning.........................................................................................

      • Risk identification and analysis ..........................................................

      • Risk response ........................................................................................

      • Risk monitoring ....................................................................................



    • Analyzing What Went Wrong: When Risk Becomes Reality ......................

    • Automating the Risk Management Cycle ....................................................

    • Taking the SAP Approach: SAP GRC Risk Management ............................

      • SAP GRC risk management and key risk indicators .........................

        • SAP GRC Risk Management ............................................................. Monitoring risks and key risk indicators with





    • Using SAP GRC Risk Management: A Fictional Case Study .......................

      • Where should we produce?.................................................................



    • Using SAP Risk Management: An SAP Case Study .....................................

    • Gleaning the Benefits of SAP GRC Risk Management ................................



  • Chapter 3: Governance: GRC in Action.

    • Getting to Know Governance........................................................................

    • Gleaning the Benefits of Good Governance ................................................

    • Drafting Governance Blueprints...................................................................

    • Creating a Framework for Great Governance .............................................

    • Evaluating Your Governance Framework....................................................

      • From a strategic and operational perspective .................................

      • From a legal and regulatory compliance perspective .....................

      • Hurdles to Instituting and Maintaining a Good Framework .....................

        • Avoiding GRC silos ...............................................................................

        • Making GRC strategic...........................................................................

        • Justifying the cost of GRC ...................................................................

        • Applying GRC too narrowly.................................................................

        • Setting up checks and balances .........................................................



      • Making the Argument for Automation.........................................................

      • The SAP Approach: Integrated Holistic IT for GRC....................................

      • Coming to Grips with Governance ...............................................................





  • Part II: Diving into GRC...............................................

    • Chapter 4: How Sarbanes and Oxley Changed Our Lives.

      • Figuring Out Whether SOX Applies to You .................................................

      • Discovering Why SOX Became Necessary ..................................................

      • Who Are Sarbanes and Oxley, Anyway? ......................................................

      • Breaking Down SOX to the Basics................................................................

        • with a big stick .................................................................................. Sections 302 and 906: Threatening management

        • Section 404: Ensuring a healthy immune system .............................

        • What does Section 404 mean for business? ......................................



      • Information Technology: SOX in a Box........................................................

        • IT frameworks: Your template for compliance .................................

        • COSO’s control framework ..................................................................

        • The SOX ripple effect .........................................................................



      • Paying Up: What’s SOX Going to Cost You? ..............................................

        • SOX Costs Then ..................................................................................

        • SOX Costs Now ...................................................................................



      • Setting the Record Straight .........................................................................

      • Other Laws You Need to Know About .......................................................

      • We’re All In This Together: Convergence ..................................................

        • Japan’s J-SOX ......................................................................................

        • Australia’s CLERP-9 ............................................................................

        • Canada’s C-11 ......................................................................................

        • Basel II..................................................................................................



      • Sorting Out the Benefits of SOX .................................................................



    • What Can Go Wrong and How to Prevent It. Chapter 5: Fraud, Negligence, and Entropy:

      • Defining Fraud ..............................................................................................

        • Motivations for fraud .........................................................................

        • Sowing the seeds of fraud .................................................................

        • Some common examples of fraud ....................................................

        • The Barings Bank scandal: Operations risk extraordinaire ..........





    • Negligence: More Likely Than Fraud .........................................................

    • Entropy: Errors, Omissions, and Inefficiencies ........................................

    • Cleaning Up: The Mop-Up Operation.........................................................

      • Thinking like an auditor.....................................................................

      • Making the computer your auditor..................................................





  • Chapter 6: Access Control and the Role of Roles.

    • Understanding Access Control and Roles.................................................

    • Getting a Handle on Access Control ..........................................................

      • Users and permissions ......................................................................

      • The roles revolution...........................................................................



    • How Access Control Got Messy .................................................................

      • Every user is different........................................................................

      • Virtual things are hard to track ........................................................

      • IT and business don’t speak the same language ............................

      • Exceptional circumstances dictate exceptional access ................

      • Large scale increases complexity.....................................................



    • Getting Clean ................................................................................................

      • Figuring out where you stand ...........................................................



    • Staying Clean ................................................................................................

    • Managing Exceptional Access ....................................................................

    • The SAP Approach: SAP GRC Access Control ..........................................

    • Where Do You Go from Here? .....................................................................



  • Chapter 7: Taking Steps toward Better Internal Controls.

    • Understanding Internal Controls ...............................................................

    • Exploring the Benefits of Better Controls .................................................

      • Benefit one: Business process improvement..................................

      • Benefit two: Management by exception ..........................................

      • Benefit three: Real-time monitoring .................................................

      • Benefit four: Mindset changes ..........................................................



    • Seeing How Automating Controls Makes Things Easier..........................

    • Taking Five Steps to Better Internal Controls...........................................

      • Documentation: The mapping exercise ...........................................

      • Testing: Real-time and historical ......................................................

      • Remediation: Fixing the problem .....................................................

      • Analysis: Reports for management ..................................................

      • Optimization: Barring risk .................................................................



    • Getting to Know the SAP Approach: SAP GRC Process Control.............

      • Single system of record .....................................................................

      • Continuous monitoring......................................................................

      • Out-of-the-box monitoring.................................................................

      • End-to-end internal controls .............................................................



    • Managing Global Trade. Chapter 8: It’s a Small World: Effectively

      • Understanding Four Reasons Why Global Trade Is So Complex ...........

        • Long supply chains ............................................................................

        • New regulations and security initiatives .........................................

        • Modernization of government IT systems ......................................

        • Increasing complexity of regulations...............................................



      • Figuring Out the Complexities of Importing .............................................

        • Classifying an item: What is it? .........................................................

        • Making way for the goods: Pre-clearance .......................................

        • Making it through: Clearing Customs ..............................................

        • Reconciling value: The step most often missed .............................

        • Getting the lead out: Brand protection............................................



      • Making Sure You’re Complying with All 19,

        • Exporting Restrictions .............................................................................

          • Knowing who you’re dealing with ....................................................

          • Obtaining the right export licenses .................................................

          • Knowing how the product will be used ...........................................





      • Taking Advantage of the System: Trade Preference Management.........

      • Discovering the Different Ways to Manage Global Trade .......................

      • Using the SAP Approach: SAP GRC Global Trade Services.....................





  • Part III: Going Green .................................................

    • Chapter 9: Making Your Company Environmentally Friendly.

      • Processes, and Products ......................................................................... Discovering the Three Ps of Going Green: People,

      • Going Green: It’s Not Just for Tree-Huggers Anymore.............................

      • Understanding Why Your Company Should Go Green ............................

      • Going Green Is Good Business....................................................................

        • Enhance your image...........................................................................

        • Build trust with regulatory authorities ...........................................

        • Influence future events ......................................................................



      • Implementing Green Practices ...................................................................

        • Trees matter........................................................................................

        • Let there be (green) light!..................................................................

        • Water: To bottle or not to bottle?.....................................................

        • Reduce your risk ................................................................................



      • Going Green Is also the Law........................................................................

        • Compliance .........................................................................................

          • relations nightmares ...................................................................... Risks of noncompliance: Fines and public





      • A Final Word About Going Green ...............................................................





  • Chapter 10: Keeping Employees Healthy and Safe.

    • Keeping Your Employees Safe and Healthy: The Big Picture .................

      • Enabling and maintaining good health ............................................

      • Avoiding accidents .............................................................................

      • Healthy benefits equal employee recruitment retention ..............



    • Moving Down the Road to Zero Accidents ...............................................

      • and safety program......................................................................... Organizing and managing a comprehensive health

      • Assessing risks....................................................................................

      • Standardizing your procedures ........................................................

      • Managing accidents ...........................................................................

      • Inspecting your sites and creating new safety measures..............

      • Educating your employees................................................................



    • Making the Case for Automation and Integration ....................................

    • Taking the SAP Approach to Employee Health and Safety .....................

      • The Occupational Health module ....................................................

      • The Industrial Hygiene and Safety module .....................................





  • Environmentally Friendly. Chapter 11: Making Your Business Processes

    • Discovering Ways in which All Companies Can Go Green ......................

    • Reducing Your Energy Use and Costs........................................................

      • Resources and Materials ......................................................................... Building, Renovating, and Cleaning with Sustainable

        • Begin at the beginning with green design .......................................

        • Pick the right spot ..............................................................................

        • Crunch your numbers........................................................................

        • Make friends with your site plan ......................................................

        • Reduce unnecessary strains on your HVAC....................................

        • Exploit the advantages of technology .............................................

        • Command the water...........................................................................

        • Use green and recycled building materials .....................................

        • Build smart, build green ....................................................................

        • Renovate green ...................................................................................

        • Clean green..........................................................................................

        • Recycle.................................................................................................

        • Reducing travel...................................................................................





    • Getting LEED Certified .................................................................................

    • Assessing Your Environmental Risks.........................................................

    • Greening Manufacturing..............................................................................

      • Green legislation .................................................................................

      • EPA Clean Air Act................................................................................

      • EPA Clean Water Act...........................................................................

      • Waste Electrical and Electronic Equipment (WEEE)......................



    • Adopting Green Practices for Manufacturing...........................................

      • Establish an energy management program.....................................

      • Reduce emissions...............................................................................

      • Reduce waste ......................................................................................

        • Deal with hazardous substances ......................................................

        • Optimize occupational health ..........................................................

        • Promote industrial hygiene and safety............................................

        • Ensure product safety........................................................................



      • Environmentally Friendly ........................................................................ Taking the SAP Approach to Making Your Processes

        • SAP Environmental Compliance .......................................................

          • SAP Environment, Health, and Safety........................................... SAP Waste Management: A core component of







    • Chapter 12: Making Your Products Environmentally Friendly.

      • Environmentally Friendly ........................................................................ Discovering What It Takes to Make Products

      • Figuring Out What Your Materials Are and What They Do .....................

        • Defining hazardous materials ...........................................................

        • Defining dangerous goods .................................................................



      • Realizing the Benefits of Compliance ........................................................

        • The benefits of complying.................................................................

        • The risks of failing to comply ...........................................................



      • Using Hazardous Materials Responsibly...................................................

        • Customer compliance management ................................................

        • Supplier compliance management ...................................................

        • Compliance reporting ........................................................................

        • Comprehensive task management ...................................................



      • Working with Hazardous Materials ............................................................

        • Packing.................................................................................................

        • Materials communications................................................................

        • Transporting materials ......................................................................



      • Keeping Up with Materials Legislation......................................................

        • Toxic Substances Control Act (TSCA) .............................................

          • Chemicals (REACH) ........................................................................ Registration, Evaluation, Authorization of



        • Reduction of Hazardous Substances (RoHS) ..................................



      • Exploring the SAP Approach to Product Compliance .............................

        • Compliance for Products by TechniData (CfP) ..............................

        • SAP EH&S.............................................................................................







  • Part IV: Managing the Flow of Information .................

    • Chapter 13: Sustainability and Corporate Social Responsibility.

      • Discovering the Great Power and Responsibility of Big Companies .....

      • Getting the Lowdown on Sustainability ....................................................

      • Discovering Why Sustainability Is Good Business...................................

        • Managers recognize sustainability as a top priority .....................

        • Stakeholders exert pressure .............................................................

        • Sustainable businesses have better access to capital...................

        • Government regulations increasingly require it.............................



      • Sustainability helps you manage risk ..............................................

      • CSR protects your brand image........................................................

      • It helps you attract and keep the best employees .........................

      • CSR is ethical ......................................................................................

      • It helps business planning and innovation .....................................

      • CSR increases profits .........................................................................



    • Discovering the Possible Downside of CSR ..............................................

    • Managing Sustainability Performance .......................................................

      • The current reporting process is a mess ........................................

      • New tactics are required ...................................................................



    • Discovering Why an Automated Solution Is Needed ...............................

      • Sustainability reporting is a recurring problem .............................

      • Huge amounts of data are involved .................................................

      • Integration is a plus............................................................................

      • Automation creates supply chain transparency ............................

      • Automation means auditability ........................................................

      • Automation yields analytics and benchmarks ...............................

      • An IT solution speeds distribution of data .....................................





  • Chapter 14: IT GRC.

    • Getting a Handle on What IT GRC Is ..........................................................

    • Understanding IT Governance in Terms of Risk and Compliance .........

      • In terms of risk ....................................................................................

      • In terms of compliance ......................................................................

      • Keeping up with the pace of change ................................................



    • Securing Your Software Applications ........................................................

      • Taking basic application security measures...................................

      • Consolidating security solutions......................................................

      • Making friends with the IT department...........................................



    • Keeping the Kimono Closed: Data Privacy ...............................................

    • Protecting Key Corporate Assets: Intellectual Property.........................

      • Cinching Up the Kimono....................................................................

      • Leveraging the network .....................................................................

      • Other ways data can walk away .......................................................

      • Protecting IT assets............................................................................

      • Communication ..................................................................................





  • Chapter 15: Turning On the Lights with GRC and CPM.

    • Turning On the Lights with CPM ................................................................

    • Making the Case for CPM and GRC Integration ........................................

      • Understanding obstacles to integration..........................................

      • Instrumenting the enterprise............................................................

      • Collecting the payoff from CPM and GRC integration ...................

      • Supplier concentration ......................................................................

      • Loan processing..................................................................................

      • Seeing CPM and GRC Integration in Practice............................................

        • The intersection of actuals ...............................................................

        • Strategy, risk, and planning...............................................................

        • Governance and strategy ..................................................................



      • Discovering the Reusable Technology of GRC .........................................

        • Repository ...........................................................................................

        • Document management.....................................................................

        • Case management ..............................................................................

        • Workflow..............................................................................................

        • Process modeling ...............................................................................

        • Policy engine .......................................................................................

        • Rule engine ..........................................................................................

        • Controls ...............................................................................................

        • Reporting .............................................................................................

        • Standardized interfaces to components .........................................

        • Composite apps on the platform......................................................







  • Part V: The Part of Tens .............................................

    • Chapter 16: Top Ten GRC Strategies.

      • Evaluate Which of the Most Prevalent GRC Issues Apply to You ..........

      • Adopt Best Practices ...................................................................................

      • Implement Key GRC Strategies...................................................................

      • Set Yourself Up for Success ........................................................................

      • Watch Out for Danger Signs ........................................................................

      • Define GRC Roles and Responsibilities .....................................................

      • Shake Down the People Who Know ...........................................................

      • Move to Strategic Adoption of Automated Controls ...............................

      • Adopt Strategies for Cleaning Up Access Control ...................................

      • Getting Your GRC Project Going and Keeping It Going ...........................



    • Chapter 17: Ten Best Practices in Global Trade.

      • Automate or Else ..........................................................................................

      • Don’t Go to Pieces........................................................................................

      • Make Sure You Can Trust Your Partners ...................................................

      • Avoid Importing Delays ...............................................................................

        • Documenting Processes .......................................................................... Get On Board with the Government’s High-Tech



      • Know Who is Allowed at the Party ............................................................

      • Know Who You’re Shipping to ....................................................................

      • Get the Right Licenses .................................................................................

      • Take the Free Money....................................................................................

      • Leave a Paper Trail ......................................................................................



    • Chapter 18: Ten Groups of GRC Thought Leadership Resources.

      • GRC Resources .............................................................................................

        • Web sites .............................................................................................

        • Blogs.....................................................................................................

        • Online journals ...................................................................................



      • Risk Resources .............................................................................................

        • Web sites .............................................................................................

        • Blogs.....................................................................................................

        • Books ...................................................................................................



      • SOX Resources .............................................................................................

        • Web sites and forums.........................................................................

        • Books ...................................................................................................



      • Financial Compliance Resources ...............................................................

        • J-SOX ....................................................................................................

        • Basel II..................................................................................................

        • Foreign Corrupt Practices Act ..........................................................



      • Access Control and Process Control Resources ......................................

        • Web sites .............................................................................................

        • Articles.................................................................................................

        • Wikis.....................................................................................................



      • IT GRC Resources.........................................................................................

        • Blogs.....................................................................................................



      • Global Trade Resources ..............................................................................

        • Web sites .............................................................................................

        • Blogs.....................................................................................................



      • Employee Health and Safety Resources ....................................................

        • Web sites and online journals...........................................................

        • Blogs.....................................................................................................

        • Articles.................................................................................................



      • Going Green Resources ...............................................................................

        • Web sites .............................................................................................

        • Wikis.....................................................................................................

        • Articles.................................................................................................

        • Blogs.....................................................................................................

        • Books ...................................................................................................



      • Sustainability Resources .............................................................................

        • Web sites .............................................................................................

        • Articles.................................................................................................

        • Blogs and books .................................................................................







  • Glossary ...................................................................

  • Index ........................................................................

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