following reviews include material from the more general organisational
psychology / organisational behaviour studies to identify appropriate
measurement methods for the design of the survey instrument and analytical
framework.
4.4 Exposition of the latent variables and hypotheses
Ten latent variables have now been identified and a short description of the
origins of each is provided in Figure 4 - 4.
Factor Developed from
From the review of the generic leadership literature
Work Values Related to leader perceptions of employee orientation e.g. McGregor (1966)
Motivational
Leadership
Adapted from the Inspirational Motivation dimension in the Full-
Range Leadership Model (FRLM) (Bass 1985: 214; 1999: 19-20;
Avolio and Bass 2004a: 28)
Work Meaning From transformational leadership theory (2006) Avolio and Bass (2004a: 96) -^ Bass and Riggio^
Job Performance Adapted from theLeadership Model (FRLM)^ Extra Effort(Avolio and Bass 2004a: 98)^ dimension in the Full-Range
From the review of applied hospitality leadership literature
Empowerment
In several hospitality leadership studies (Sparrowe 1994; Chiang
and Jang 2008; Clark et al. 2009; Gill et al. 2010) and also
related to transformational leadership Bass and Riggio (2006:
e.g. 151)Social Support
In several hospitality leadership studies (Borchgrevink and
Boster 1994; Ross and Boles 1994; Lee-Ross 1998b; Susskind
et al. 2000a)Job Satisfaction
In several hospitality leadership studies (Borchgrevink and
Boster 1994; Sparrowe 1994; Borchgrevink and Boster 1997;
Testa 2004; Erkutlu 2008; Tsai 2008)
Organisational
Commitment
In several hospitality leadership studies (Erkutlu 2008; Cichy et
al. 2009; Kim, B. et al. 2010)
From the review of hospitality work motivation literature
Discretionary
Service
Behaviour
Drawn from Blancero and Johnson (1997, 2001) and adapted
from Simons and Roberson (2003).
From the general hospitality literature
Service Quality
This is a core positive organisational outcome for hospitality
organisations (e.g. Go et al. 1996: 1; Hartline and Ferrell 1996:
52 - 53)Figure 4-4 Latent variables identified from the reviews of literature
The organising framework introduced in Figure 4 - 3 must now be updated to
reflect the identification and inclusion of the Discretionary Service Behaviour
(DSB) construct developed by Blancero and Johnson (1997, 2001) and