conclusions being drawn regarding the moderating effect of the demographic
variables (excepting age) for Model 5b.
7.15.2 Supervisor contact, training and information
Included in the survey for use as moderating variables were degree of respondent
contact with their supervisor and respondent perceptions of the adequacy of
training and information that they had received for their work tasks.
The inclusion of ‘supervisor contact’ was based on the premise that degree of
employee contact with their supervisor may influence the extent to which leader
behaviour modifies employee attitudes and behaviours. The statements on
adequacy of training and information provision were included to investigate the
potential that these areas of staff management can provide positive interventions
to effect improved employee motivation and job performance in hospitality
organisations.
Figure 7-25 Contact, training and information statements
Each of these variables was measured on a five point scale as illustrated in Figure
7 - 25. To form the groups for the multi-group analysis the data were reduced to
the dichotomous categories described in Table 7 - 40. Each of the variables was
negatively skewed, with the majority of responses clustered on values four and
five (‘quite a lot’ and ‘very frequent’ for supervisor contact and ‘agree’ and
‘strongly agree’ for training and information). To create meaningful dichotomous
categories, for each of these variables, values 4 and 5 were recoded as ‘less’ and
‘more’ (so, less contact/more contact; less training/more training; less
information/more information) and values 1, 2 and 3 were allocated as missing