Human Resources Management for Public and Nonprofit Organizations

Managing a Diverse Workforce 109

Education imparts new information and skills that can be used to

facilitate change.

Alignment of management systems broadly includes any organizational

policy, practice, rule, or procedure. This covers the major HRM

activities like recruitment, promotion, performance appraisals,

•

•

FIGURE 4.1. CHANGE MODEL FOR WORK

ON DIVERSITY

Leadership

• Management philosophy


• Vision


• Organizational design


• Personal involvement


• Communications strategy


• Strategic integration

Research and Measurement

• Preliminary diagnostics


• Comprehensive culture
  assessment


• Baseline data


• Benchmarking


• Measurement plan

Alignment of Management Systems

• Work schedules and
  physical environment


• Orientation


• Recruitment


• Performance appraisal


• Compensation and benefits


• Training and development


• Promotion

Education

• On managing change


• Development of in-house
  expertise


• Modification of existing
  training


• Address all three phases of
  the learning process

Follow-Up

• Accountability


• Continuous improvement


• Reporting process for
  performance results


• Knowledge management
  program

Source : Cox (2001, p. 19). Used by permission.