_____________________________________Enterprising Occupations: General and Operations ManagersEnterprising–
G
operating rules of house to patrons. May plan and
organize activities and create friendly atmosphere
for guests in hotels/casinos. May adjust service
complaints. Monitor game operations to ensure that
house rules are followed, that tribal, state, and fed-
eral regulations are adhered to, and that employees
provide prompt and courteous service. Observe gam-
blers’ behavior for signs of cheating such as mark-
ing, switching, or counting cards; notify security
staff of suspected cheating. Maintain familiarity
with the games at a facility and with strategies and
tricks used by cheaters at such games. Perform paper-
work required for monetary transactions. Resolve
customer and employee complaints. Greet customers
and ask about the quality of service they are receiv-
ing. Establish and maintain banks and table limits for
each game. Report customer-related incidents occur-
ring in gaming areas to supervisors. Monitor stations
and games and move dealers from game to game
to ensure adequate staffi ng. Explain and interpret
house rules, such as game rules and betting limits,
for patrons. Supervise the distribution of complimen-
tary meals, hotel rooms, discounts, and other items
given to players based on length of play and amount
bet. Evaluate workers’ performance and prepare writ-
ten performance evaluations. Monitor patrons for
signs of compulsive gambling, off ering assistance if
necessary. Record, issue receipts for, and pay off bets.
Monitor and verify the counting, wrapping, weigh-
ing, and distribution of currency and coins. Direct
workers compiling summary sheets for each race or
event to record amounts wagered and amounts to be
paid to winners. Determine how many gaming tables
to open each day and schedule staff accordingly.
Establish policies on types of gambling off ered, odds,
and extension of credit. Interview, hire, and train
workers. Provide fi re protection and fi rst-aid assis-
tance when necessary. Review operational expenses,
budget estimates, betting accounts, and collection
reports for accuracy.
GOE—Interest Area/Cluster: 09. Hospitality,
Tourism, and Recreation. Work Group: 09.01. Man-
agerial Work in Hospitality and Tourism. Other
Jobs in " is Work Group: First-Line Supervisors/
Managers of Food Preparation and Serving Workers;
First-Line Supervisors/Managers of Personal Service
Workers; Food Ser v ic e Ma na gers; Ga ming Ma na g-
ers; Lodging Managers.
Skills: Management of Personnel Resources; Instruct-
ing; Service Orientation; Monitoring; Social Percep-
tiveness; Mathematics; Critical # inking; Judgment
and Decision Making.
Education and Training Program: Personal and
Culinary Services, Other. Related Knowledge/
Courses: Customer and Personal Service; Psychol-
ogy; Mathematics; Law and Government; Sales and
Marketing; Personnel and Human Resources.
Work Env ironment : Indoors; noisy; contaminants;
standing; walking and running.General and Operations Managers
! Personality Code: ECS
! Education/Training Required: Work
experience plus degree
! Annual Earnings: $88,700
! Beginning Wage: $43,990
! Earnings Growth Potential: Very high
! Growth: 1.5%
! Annual Job Openings: 112,072
! Self-Employed: 0.9%
! Part-Time: 3.2%Plan, direct, or coordinate the operations of com-
panies or public and private sector organizations.
Duties and responsibilities include formulating
policies, managing daily operations, and plan-
ning the use of materials and human resources,
but are too diverse and general in nature to be
classifi ed in any one functional area of manage-
ment or administration, such as personnel, pur-
chasing, or administrative services. Includes
owners and managers who head small business
establishments whose duties are primarily mana-
gerial. Oversee activities directly related to making
products or providing services. Direct and coordinate
activities of businesses or departments concerned