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appA JWBK182-McDowell April 25, 2008 16:27 Printer: Yet to come
152 APPENDIX ATechnical Support
Again,technical support for the Trade Size Calculator software is avail-
able via e-mail only. We provide telephone support, but please understand
that our telephone representatives are trained to answer general questions
only and are not able to provide technical support.Technical Email Support: 24 hours per day/7 days per week; e-mail your
detailed questions to [email protected].
Depending on the volume of e-mails we receive, your e-mail will be
responded to in a time period from 1 hour to 24 hours from the receipt
of your request. Support is given on a first-come, first-served basis. (Oc-
casionally, our technical support volume is huge; we appreciate your
patience during these times.) To ensure the best possible technical re-
sponse, please make sure your e-mails are detailed and clear.
General Telephone Support: 24 hours per day/7 days per week; call us
at 1 (858) 695–0592.