Academic Leadership: Fundamental Building Blocks
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Activity
Step 1
Identify a situation where you were involved in a conflict with either students or staff in
your role as Academic Coordinator. Use the ladder of inference to identify your
assumptions in this situation.
Are other interpretations possible? What are they?
How were your reactions based on your original assumptions?
How might they change if the other interpretations you have identified are in fact
correct?
Step 2
Identify in what other situations you might find the ladder of inference a useful tool to
review the appropriateness of your actions.
References
Dick, B., & Dalmau, T. (1999). Values in action: Applying the ideas of Argyris and Schön (2nd
ed.). Chapel Hill, Brisbane, Queensland, Australia: Interchange
Ross, R. (1994). The ladder of inference. In P. M. Senge, A. Kleiner, C. Roberts, R. B. Ross, & B.
J. Smith (Eds.), The fifth discipline fieldbook: Strategies and tools for building a learning
organization (pp. 242–246). New York: Doubleday.