said Kristin Kolodge, J.D. Power’s executive
director of driver interaction and human-
machine interface. “The technology can’t come
across as a nagging parent. No one wants to be
constantly told they aren’t driving correctly.”
For example, systems that keep vehicles
centered or within their lanes were problematic
for owners, the study found. An average of 23%
of drivers with the systems view the alerts as
annoying. The results vary by brand, with up to
30% finding the alerts bothersome. Of drivers
who don’t like the alerts, 61% sometimes disable
the systems. A spokesman said J.D. Power would
not identify the brands.
Collision protection systems such as automatic
emergency braking fared the best in six
categories covered by the survey. Smartphone
mirroring was second, followed by comfort
and convenience features such as voice
recognition and climate controls. Entertainment
and connectivity such as linking phones and
Bluetooth placed fourth, followed by driving
assistance such as blind spot detection or lane
keeping systems. Navigation finished last, J.D.
Power said in a statement this week.
The survey also found that 69% of owners have
Apple CarPlay and/or Google’s Android Auto in
their vehicles. The phone mirroring systems are
starting to jeopardize sales of the automakers’
factory installed navigation systems, the
survey found.
The company’s survey included over 16,400
responses from people who bought or leased
a 2019 vehicle in the past 90 days. The new
vehicles had to have been all-new or redesigned
within the past three years. The survey was
conducted from February through July.
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