Fruit and Vegetable Quality

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Chapter

Definition

Source

1

fitness for use

Juran, 1974

meeting the expectations of the consumer

3

fitness for purpose

Simmonds, 1979

8

composite of those characteristics that differentiate individual units of a product

Kramer and Twigg, 1970

and have significance in determining the degree of acceptability of that unit by the buyer

11

exceeding the expectations of the customer

Oliver, 1997

products and services that satisfy or exceed customers’ requirements

Surak and McAnelly, 1992

12

composite attribute of products that have economic or aesthetic value to the user

Hill, 1996

13

continuous improvement

Deming, 1986

conformance to requirements

Crosby, 1979

[a] product that is most economical, most useful and always satisfactory to the

Ishikawa, 1985

consumer

Table 16.1. Definitions of Quality Used by Chapter Authors in This Book.