top 10 franchise list will tell you
that. So in 2017, to help its fran-
chisees compete, the brand made
operations even easier: It upgrad-
ed the point-of-sale systems at all
1,750 locations and introduced
online check-in, a service popular
with competitors like Great Clips.
“I feel positive about the impact
that will have and how it will
make the experience more conve-
nient for our clients,” says founder
and CEO Gordon Logan.
Burroughs watches the compe-
tition, but he welcomes it as well.
“I’ve got one [location] in the top
30 nationwide, and I’ve got one
that struggles,” he says. “You’re
always going to have pluses and
minuses. Frankly, I learn the most
from the minuses and use that
to make the other locations even
better.”—BRITTANY SHOOT
BUILDING SOMETHING GREAT
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AVG. ANNUAL OPERATING INCOME*
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