The CEO Magazine Asia - February 2018

(Darren Dugan) #1
business partners in the field flow all the way
up to head office. Since many of the Subway
franchisees across Asia–Pacific are still at the
very early stages of brand development, that
creates a unique window of opportunity
for Pavel.
“The challenge is to be able to choose
the best ideas out of the multitude we get
on a regular basis and harness that creativity,
rolling out these new ideas across individual
markets and then the whole region,” he says.
The best example is India where there
is a large number of people who prefer a

vegetarian diet. Half of the menu in Subway’s
Indian stores is filled with vegetarian options.
That menu is a case where “innovation
comes from the field”, Pavel comments.
“India developed those ideas, those new,
unique India-specific options. Since then,
it has become a regional lab. Some of
those ideas have now been rolled out across
Asia–Pacific,” he says. “That’s why we are
relying heavily on our business and supply
chain partners to share their insights with
us. They help us understand what will fly
if we think about meal combos, where we

“The US and Canada have approximately 2,500


food service establishments per million capita,


but in Asian markets like Thailand or Japan,


that figure is around 7,000 to 8,000.”


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INNOVATE | Interview

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