theceomagazine.com | 93management and ultimate success of the
airport. “We treat our airline partners as allies.
It’s a very stable partnership with an open-
door policy, and together we address concerns
for the benefit of all customers. Without
successful airlines, we’re not a successful
airport,” says Eddie. “We give the airlines as
much access as our limited capacity allows.
“We have an extensive supply chain in
each department throughout the airport but
most important is the supply chain that
ensures the highest security for our guests.
We continue to work with the supplier that
installed the product or service initially, so
they have been with us for a long time. We
also have strong relationships within NAIA’s
leadership team and with government,
customs, immigration and quarantine. This
has helped us increase customer service
satisfaction and the smart flow of operations.
“In the past, Manila was once referred to
as the worst airport in the world and we are
determined to create a new image for NAIA
as a friendly and efficient airport.”
IN 2016
MIAA OVERSAW:- 103,327 international flights
- 154,986 domestic flights
- 39,516,782 passengers
PRIVATISATION UPDATE
In February 2017, a massive
public-private partnership (PPP)
auction to expand and privatise
the operations of Manila’s NAIA
was put on hold as the government
decided to first develop a
comprehensive air gateway master
plan. The winning bidder for the
airport PPP project will improve all
existing NAIA terminals, covering
both landside and airside, to meet
the standards of the International
Civil Aviation Organization. Likely
bidders include the country’s
oldest conglomerate, Ayala
Corporation; Asia’s Emerging
Dragon Corporation; Metro Pacific
Investments Corporation; and
San Miguel Corporation.