BEING CLIENT-CENTRIC
Vic strongly believes in being client-centric.
“I tell my people that everything we do
should be done for the benefit of our
clients,” he says. It is something one of his
mentors told him years ago at a time when
client-centricity wasn’t heavily emphasised.
“He told me ‘take care of the clients and
the rest will take care of itself ’,” Vic says.
“But the time for that kind of thinking
wasn’t right then because when he advocated
it, he lost his job. The board of directors of
that company didn’t like the idea. But I’m
sure they must be regretting that decision
now because that company no longer exists.
And that is the same philosophy I follow.”
Lockton Philippines also makes it a point
that it is doing its very best for its clients.
“I often tell my people, anything you do
that does not make sense to our clients is
probably not worth doing.”
THE FUTURE OF
LOCKTON PHILIPPINES
As the company continues into the future
it aims to keep abreast of the changing
environment, particularly when it comes to
advances in technology. “We are starting
to have emerging risks that have not been
there before,” Vic explains. “These are risks
that were never even considered five or
10 years ago. No-one had really considered
the possibility of these. So, we have to find
solutions and engage the market so we can
be more responsive to these changes.”
And the insurance companies that
survive are the ones that adapted rapidly
to the shifting risk landscape. “With the
market providing direct access to insurance,
the brokers who will survive are the ones
who add value to their clients,” Vic adds.
“It’s the company that can plainly show
clients that, even if you have direct access
to the market, you still need our expertise
as brokers and our knowledge of the
international marketplace.”
S:193 mmT:215 mmB:225 mmInterview | INNOVATE