JOHN STRICKLANDJohn Strickland has held senior positions in areas including
network planning and revenue management with airlines
such as British Caledonian, British Airways, KLM and Buzz.
His 35 years of experience have exposed him to the business
models of regional, global, legacy and low-cost carriers.
He now consults for airports, airlines and investors whose
businesses require strategic insight. Here, he unravels the
complex mysteries of airline revenue management (page 66).ILLUSTRATIONS: BENJAMIN SOUTHANCONTRIBUTORS
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MARISA CANNONFormerly a staff writer atBusiness Traveller, London-
based Marisa Cannon is now a freelance journalist as well
as content editor for British Airways. Having covered
the hotel sector in Asia for many years, Marisa has seen
countless new properties open their doors, from city
hotels to leisure resorts. This month she turns her eye
to airport hotels and the plethora of new and upcoming
properties across the region that are now – or soon
will be – available to travellers (page 40).NOVEMBER 2018DEREK PICOTMore than 30 years spent in the hospitality sector
have given regularBusiness Travellercolumnist and
author ofHotel Reservations, Derek Picot, a keen
perspective on the many successes and pitfalls of the
industry. This month, he takes on hotel star ratings
(page 65) and asks whether, with so many different
rankings and questionable criteria, they actually
provide any useful information to travellers at all.KATE FARRTogether with writing partner Rachel Read, Hong
Kong-based freelance writer, editor and blogger Kate
Farr is co-founder of boutique writing and editing
agency Editors’ Ink. The two each run separate blogs;
Kate covers travel and parenting at Accidental Tai Tai
(accidentaltaitai.com) while Rachel writes about food
and beauty at Through The Looking Glass (rachttlg.
com). For this issue ofBusiness Traveller,they round up
six ways to explore the Malaysian capital, Kuala Lumpur,
for travellers who are short on time (page 34).