At the start of their trip, international first-class customers can
access various lounges in the network—including the renowned
Sydney and Melbourne International Lounges—which contain a
restaurant with menus by Neil Perry, and the Aurora Spa featuring
a range of complimentary treatments.
Onboard, the First Suite offers exceptional levels of comfort and
flexibility, including enhancements to privacy and exclusivity.
Large surrounds and an additional electronic moveable divider
between suites optimizes privacy while still offering a spacious
environment. A guest seat is also available for First customers
to easily enjoy conversations or dine together restaurant-style
during flight. The seat swivels after take-off, transforming into a
comfortable armchair or can convert into a fully flat, extra wide
and long bed.
Entertainment offerings include a 17” widescreen digital system
with access to over 1,500 entertainment options including over
100 movies, 500 TV programs, 800 music options, or 18 radio
channels, and noise-cancelling headsets.
First offers an à la carte menu designed by Neil Perry, with
premium signature ingredients to ensure a five-star-style
restaurant offering. Selected flights also offer the Qantas
exclusive eight-course tasting menu. Many flights feature
onboard sommeliers that provide recommendations on the
selection of premium wines and champagnes on offer in First.
Meals are presented on table cloths, and served on premium
Noritake crockery with Alessi cutlery.
Qantas, together with Samsung Electronics Australia, has
launched a trial entertainment service that uses Samsung virtual
reality (VR) technology to give customers a spectacular 3D
experience in a 360-degree interactive format. Qantas’s VR
headsets transport customers to an immersive virtual world at
the click of a button and showcase the sights and delights of
network destinations, new Qantas products, and the latest inflight
blockbuster movies.
As part of the trial, a number of Samsung Gear VR headsets have
been made available to customers in Sydney and Melbourne
International First Lounges as well as in the first-class cabins on
select A380 services. Qantas is the only airline to offer a virtual
reality entertainment experience inflight.
“The teams at Qantas are
committed to delivering
outstanding service for
every one of the airline’s
customers. For our
First customers, the
premium experience can
start before they even
leave for the airport,
with a Chauffeur service
available in a number
of our ports. And at the
airport, First customers
are invited to enjoy the
luxury of one of our
flagship lounges in
Sydney or Melbourne,
and world-class food,
wine, and comfort in one
of the 14 suites on the
A380 aircraft.”- MR. CAPPS, QANTAS HEAD OF
CUSTOMER PRODUCT & SERVICE
DEVELOPMENT
5 | QANTAS
June 2018 | VENTURE Lifestyle | 85