Business Spotlight PLUSDialling in for success
Kommunikation
In “Dialling in for success” (pp. 40–46), Bob Dignen looks at how audio conference calls can be
made more effective so that all the participants understand the process and feel that they are tak-
ing part in a productive meeting. Here, you can practise the language involved.
AUDIORemember!
Agree on a set
of rules that
everyone must
follow during
the conference
call.- Key vocabulary
Circle the correct answer in each case.A. An effective conference call needs a good moderation / facilitator.B. Many people prefer person-to -person / face-to -face meetings.C. Meeting participants often have short attention spans / gaps.D. You need to speak aloud / up so that everyone can hear what you are
saying.E. It’s important that the conference be kept on track / the rails by a good
leader.F. The conference-call facilitator should jump / fill in whenever necessary
to prevent misunderstandings.G. The leader should clarify any ambitious / ambiguous statements.H. If you need time to think, you can always go on silence / mute for a short
time.- The conference call
Choose the correct words to complete the sentences below.confirm | contribute | embedded | engaged | ensure | gauge | outcomesA. The conference call participants need to feel .......................... in the process.B. Conference calls have become .......................... in our working lives.C. The participants want to have clear .......................... from the conference call.D. Everyone should .......................... to the meeting.E. You should .......................... the date and time of the next call at the end of the
meeting.F. It’s sometimes difficult to .......................... whether people understand what is
being said.G. Leaders need to .......................... that any decisions are implemented.MA