76 | ASIA ONE | JULY-AUGUST 2018
his superlative professional efforts and achievements,
in addition to his especial thoughts towards the needs
of the masses, he has been instrumental in generating
employment for more than 9000 people in GCC, a
staggering figure from any statistical perspective. To
push his waves of success ever higher, he consistently
endeavours to innovate and to instill new ideas in the
economy, and is continuously being recognized for his
thought leadership in the startup community across
India and the Middle East.
With his current level of extraordinary success, his life
showcases an inspiriting saga of challenges, triumphs
and how a mix of intuitive and well-planned decisions
may lead to amazing outcomes.
DESTINY IN OWN HANDS
Born in Delhi to Col. Hardev Singh and Mrs. Jatinder
Pal Kaur - his father Col. Hardev Singh had been a
decorated Indian Army officer from Punjab Regiment
- he joined the Army Public School in Delhi. Finishing
his school education later from Kendriya Vidyalaya,
New Delhi and graduating from Delhi University with
a Bachelor of Commerce degree, he keenly pursued
his higher education to satisfy his desire for technical
knowledge and completed his masters in Commerce,
PGDCA, MCP, MCP+I, MCSE, MCSE+I, & MBA. He
is also qualified as a Six Sigma professional by ISL,
and has been honored with a PhD degree in business
management and finance.
A believer that life takes its own course and things
that you deserve automatically fall into place if you keep
moving in the right direction with the right amount of
efforts, Dr. Singh began his career as an educator, and
later sharpened his skills in the field of BPO, eventually
becoming a project head for an offsite BPO provider for
healthcare companies based in the United States.
Always moving on to what he considered better and
more challenging, he brought a number of projects to
fruitful completion while heading one of the verticals for
Trident Group. He was also instrumental in helping the
Godrej Group transition its BPO services for Pizza Hut,
TTML and Go-Airlines.
To challenge his own expertise in the BPO business,
he instituted “Sparsh”, and going beyond his own and his
critics’ expectations, in less than 3 years created from
scratch a team of 8500 across 5 cities of India, serving
telecom, retail, Airlines, BFSI and many more verticals.
Later, it was acquired by Intelenet backed by Blackstone.
With rising confidence due to one impressive success
after another, he decided to explore business options in
the GCC region and launched BPO+ in 2006. Maturing a
business may take decades, but not for Dr. Singh, as he
began with just 45 people and a revenue of mere USD 0.5
million in 2006, to make BPO+ one of the largest and the
fastest growth stories as BPO providers in the Middle East
with more than 1500 employees and revenues that have
exceeded USD 75 million today.
Very soon after its inception, BPO+ started winning awards
one after the other for exemplary performance, and firmly
established itself as a Brand that other companies looked“ALL YOU NEED IS PATIENCE, CREATIVITY,
FOCUS & PASSION ON SOLVING ONE CORE
PROBLEM AND BEING CONSISTENT FOR
SUCCESS. I HAVE BEEN RESPONSIBLE FOR
THE INCEPTION & TURN AROUND OF MANY
VENTURES AND IDEAS”
forward to for help in improving their businesses. He
has already assisted more than 200 Middle East based
companies by offering them excellent BPO services.
Actually, he is one of the pioneers of BPO services in the
Middle East, eventually growing the outsourcing market
in the region from nearly nothing to 70-80% of companies
choosing to outsource their customer service.
Consistently working on creating his own destiny, he
is one of the few self-made entrepreneurs who have not
only proved to the world that they are capable of turning
their dreams into reality, but through his impassioned
entrepreneurial spirit, patience, creativity, focus &
passion he has paved a path that others can walk on and
create their own success stories.OPENING MULTIPLE DOORS OF OPPORTUNITY
As a visionary entrepreneur and a practical manager,
Dr. Singh is not only full of ideas, he believes in finding
ways to implement them too. The various ventures he
has started include 360 Nautica, BPO+, Q-Tickets, B2C,
360 Wifi, At Pik, 360 Bytes, Innovatus, and many more.
He has worked in different roles & capacities, leaving
a lasting impression in every organization he has been
associated with. He has been the MC Member at IBPN,
Indian Embassy, Qatar; Board Member at Entrepreneurs’
Organization; Founder of Q-tickets; Founder of qatarday.2017-18
PERSON OF THE YEAR
DR. TEJINDER
SINGH