(Burns & Grove, 2015). Outcomes should be measured using specific quantita-
tive criteria, sometimes referred to as indicators. For example, if postoperative
pain control is of interest, then pain should be quantified through a recognized
indicator such as the numeric rating scale. If an outcome such as quality of life
is the focus, then using an established instrument, such as the SF-36, which
is a validated multipurpose health survey tool, is preferred (Contopoulos-
Loannidis, Karvouni, Kouri, & Ioannidis, 2009). Instruments that have been
tested for reliability and validity improve credibility of the evaluation process.
Table 18-1 lists examples of outcomes and associated indicators.
When determining outcomes to be measured, there are four major factors
to consider: patient populations, team membership, organizational priorities,
and mandated reporting. It is best when the selected outcomes address mul-
tiple factors. Journals, books, and websites are available to assist. Table 18-2
lists selected organizations with their associated websites that contain health
outcome information.
Patient Population
It is necessary to select outcomes that reflect the patient population served
by the healthcare facility. Use of a generic patient outcome is a good strategy
to measure outcomes when populations are diverse. For example, measuring
symptom control or increased knowledge may apply to many disease condi-
tions (Burns & Grove, 2015). The Nursing Outcomes Classification (NOC),
developed at the University of Iowa College of Nursing, is a standardized list of
generic patient outcome classifications that can be used to evaluate the efficacy
of nursing interventions (Moorehead et al., 2013). Currently, 490 outcomes in
the NOC system are associated with the North American Nursing Diagnosis
Association and the nursing interventions classification. Each outcome is coded
Outcome Indicator
Dyspnea reduction Dyspnea rating scale
Decrease in postoperative pain Pain numeric rating scale
Absence of skin ulcers Pressure sore staging
Reduction in patient falls Falls risk assessment tool
Knowledge: blood pressure
medication
Blood pressure
TABLE 18-1 Outcomes and Indicators
KEY TERMS
indicators:
Quantitative criteria
used to measure
outcomes
patient
populations: A
group of patients
with similar
characteristics
team membership:
The composition of
a team with respect
to expertise and
leadership
organizational
priorities: Situations
of high importance
because of volume
of patients or costs
mandated
reporting: Data that
must be shared
with supervising
or governmental
agencies by a
specified timeline
474 CHAPTER 18 Evaluating Outcomes of Innovations