n.05_September_October.2009.Englisch._

• BUSINESSSKlllSSURVIVAlGUIDE

Negollallngandemollons:aplannlng 1001

Planyouremotion-managementstrategyusingthetablebelow.Photocopythetableforeachnegotiationandplanwhat

youaregoingtosayandtowhom.

WhatIneedtosay...

1.Communicatingthevalueofothers

a)Showthatyouarelisteni."n~g _

~Glvepositiveteed"ba",c"k,--_

clAcknowledgeothers'contributions _

2.Communicatingasenseoftogelherness

a)Trytodiscoverpo~~si~b~le~l~in~k~s, _'_-----.------------------

~Showagreementwithothers'concerns

clEmphasizecommongoalsandinleres~t~s ~ _

3.Communicatingyourrespectfortheother

person'sindependence

a)Clarifyyourownrole _

b)Slateexplicitlyyourrespectfortheother

person~independenc~e _

c)Askforideas

4.Communicatingyourrespectforpeople

a)Expressyourawareness 01 others'

expertise

b)Stateyourtrustinothers'abilities

clDISCUSSothers'views

BUSINESS WITH BOB

TowatchthefreetenvIdeosonsoclallzlngandbUSinessmeetings,

goto:www.busine~potlight.de/videoslbob

Business Spotlight haslaunched the new

videoserles"BusinesswfthBob"inpartner-

ship with http://www.karrlere.de.the website of

HandelsblattJungeKarrieremagazine.

Ineachofthe tenvideos,ourregularBusi-

nessSkillsauthorBOBDIGNENgivesyoutips

andexamplesforimprovingyourcommunica-

Uonatwork.

Thefirstfivevideoslookattopicsrelatingto

Socializing,suchassmalltalkandtherole

ofcutture. tisteningskillsandhowtoendcon-

versationspolitety.

The second set of five videos looks at

BusinessMeetings,includingdeaJingwithdif-

ficutt people,takingdecisionsand leading

meeUngseffectively.