Windows Help & Advice – May 2019

WINDOWS HELP HARDWARE FIXES SOFTWARE SOLUTIONS INTERNET TIPS

MicrosoftOffice

WORDCLOSEDELAY

Q

Recently,I’venoticedthat

MicrosoftWordtakesupto 30

secondstoclose– I haveseveral

add-insinstalled,couldoneof

those betheculprit?

Karen Prentis

Carrie’s solution

This will almost certainly

be linked to one of the

add-ins you have

installed. Karen had OfficeTab,

Nitro Pro and Grammarly add-ins

running, for example. To verify this,

open Word while holding the [Ctrl]

key and click Yes to start in Safe

mode when prompted. You should

find it shuts down instantly.

Next, go to File > Options >

Add-ins. Click ‘Go’ next to ‘Manage

COM Add-ins’ to see a full list. You

can disable the lot, then – once

you’ve verified one of them was

causing you problems – re-enable

them one at a time until the

problem returns. Once identified,

either remove the add-in or look

online for a possible solution.

Karen had most recently installed

Grammarly, so started by disabling

that. Word immediately shut down

correctly – she then re-enabled it to

discover the problem had now

magically vanished. However, after

it came back a bit later she decided

to remove the add-in and use the

native Windows app instead.

Hardware

MOUSEWHEELJUMPS

Q

I have a problem with an

AQPROX wireless mouse.

When I use the wheel to scroll

down the page, it tends to make

the page go up and down. I’m

running Windows 10 version 1803

and don’t have another computer

to test the mouse on.

Ron Tropman

Rob’s solution

First, check for a possible

driver or Windows

update that might be

Do you have a

PC problem?
Get in touch...
Email full details of
your problem to the
support team and we’ll
do our best to help
windows.helpline
@futurenet.com

ADDIN CONTROL

Office Start-up

and shutdown

problems are

often the fault

of add-ins.

64 |^ |^ May 2019