The_Essential_Manager_s_Handbook

114 / TAKING UP YOUR LEADERSHIP ROLE

Involving others

When writing competencies for leaders,

involve a cross-section of people in your

organization. Start the discussion with

them by asking the question, “What does

being effective as a leader look like?”

Then invite everyone to make their own

contributions to the descriptions of the

list of competencies in terms that mean

something to them.

Standard leadership competency

Achieving

excellent

results

Building

relationships

Coaching and

communicating

COMPETENCY DESCRIPTION OF COMPETENCY

Delivers with energy and determination on individual, team,

and overall objectives that address core business issues

and contribute to achieving longer-term sustainable

organizational goals

Behaves in a professional and ethical way

Builds trust, listens to needs, is open to ideas, and sensitive

to the perceptions of others

Questions constructively, identifies options, and develops

solutions by networking and creating relationships with

strategic people and organizations

Is able to work autonomously or in teams, adapt to a wide

range of situations, and appreciate diversity

Remains aware of the needs and concerns of others and

is consistently able to focus on objectives and build

relationships, even when working under pressure or

in the face of personal criticism in challenging situations

Good at selecting the right people with complementary

strengths to work in teams

Communicates a clear vision of the organization’s future

Enthuses and energizes people, is accessible to people,

and gains ownership of the steps needed to achieve goals

Knows own and team members’ strengths and weaknesses

and encourages initiative and accountability for objectives

Invests in coaching others, gives constructive feedback, and

knows when to support and challenge

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