The_Essential_Manager_s_Handbook

PROVIDING FEEDBACK / 121

Setting SMART objectives

Take time to review the individual’s achievements

since their last appraisal and establish SMART

objectives (see below) for the period until

the next appraisal. Agree with them how and

when you will measure change. There are many

measurement tools at your disposal, including:

observation; discussion during appraisals;

informal one-to-one reviews; team meetings;

examination of business results; other key

performance indicators; surveys; and assessment

against your organization’s competencies.

Closing the appraisal

At the end of the appraisal, it is your turn as leader

to ask for any feedback that might be helpful to your

working relationship. Be sure to follow up on any

support and training you have offered and review

progress against agreed milestones. Throughout

the year, examine how realistic the standards and

deadlines were that you set at the appraisal.

A RT

TIMELY

With schedules

specified.

REALISTIC

Challenging but

achievable.

99 %

of organizations

use performance

reviews or

appraisals

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