The_Essential_Manager_s_Handbook

134 / LEADING THROUGH CHALLENGES

Keeping objective

A weighted assessment will

make clear the criteria you can

use to make a decision and give

your decision transparency. In

the simple example, right, a

decision has to be made to

adopt one of two projects—A

or B; both seem attractive and

have similar costs. To carry out

the assessment, first engage

with your team to make a list of

criteria that the projects should

satisfy. Not all criteria are

of equal importance, so give

each one a score from 1 to 10

depending on how valuable the

team considers it to be. Check

that the criteria are varied—not

all skewed toward finance, for

example. Score each option (A

and B) out of 10 on each

criterion, and multiply each

score by its corresponding

weighting. Add the scores to

see which project fulfills the

criteria best.

Maximize long-term

customer satisfaction

CRITERIA

Maximize return on investment

Maximize sustainability

Maximize high quality standards

Maximize long-term profit potential

Maximize staff satisfaction

Maximize added value for customers

Minimize hassle and

administrative complexity

Maximize fun and interesting work

TOTAL

Weighted assessment

Not all criteria are

of equal importance,

so give each one a

score from 1 to 10

depending on how

valuable the team

considers it to be

US_134-135_Focusing_on_the_future2.indd 134 30/05/16 3:02 pm