The_Essential_Manager_s_Handbook

USING EMOTIONAL INTELLIGENCE / 21

OUTWARD COMPETENCIES

SOCIAL

AWARENESS

>>Empathy

>>^ Organizational

awareness

>>^ Service^

orientation

RELATIONSHIP MANAGEMENT

>>Development of others

>>^ Inspirational leadership

>>Influence

>>Communication

>>Effecting change

>>Conflict management

>>Bond building

>>^ Teamwork and collaboration

of managers value EQ

more highly than

IQ in their employees

70 %

US_020-021_Emotional_Intelligence.indd 21 30/05/16 3:00 pm