The_Essential_Manager_s_Handbook

20 / UNDERSTANDING YOURSELF

Managing emotions

Emotional intelligence has two aspects:

one inward facing and one outward

facing. The first of these is your emotional

self-awareness and your ability to manage

your own emotions. The second is your

degree of empathy, or awareness of others’

emotions, and your ability to productively

manage relationships with others. Both

inward- and outward-facing aspects of

emotional intelligence are made up of a

number of skills or competencies.

INWARD COMPETENCIES

SELF-MANAGEMENT

>>^ Emotional self-control

>>Trustworthiness

>>Conscientiousness

>>Achievement orientation

>>Adaptability

>>Optimism

>>Initiative

SELF-AWARENESS

>>^ Emotional

self-awareness

>>^ Accurate self-

assessment

>>Self-confidence

The four

competencies

of emotional

intelligence

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