The_Essential_Manager_s_Handbook

70 / LEADING OTHERS

Helping others improve

Helping employees become more competent is an important part of

any manager’s job. It contributes to a three-way win for the organization,

the manager, and the employees themselves. By helping others resolve

personal problems and develop skill competencies—and so help

them improve their performance—you will motivate your team to

achieve better results for themselves and for the organization.

Diagnosing problems

If you can reduce unsatisfactory

performance in the people you are

managing, you ultimately make your job

easier because you will be increasingly

able to delegate responsibilities to them.

Unsatisfactory performance often has

multiple causes. Some causes are within

the control of the person experiencing the

difficulties, while others are not.

Ways to help others improve

Accept mistakes

and use them

as learning

opportunities.

Help develop

action plans for

improvement.

Actively listen to

employees and

show genuine

interest.

Recognize and

reward even small

improvements.

29 %

of employees are

fully engaged with

their jobs, feeling a

passion for their

work and a real

connection with

their company

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