2019-09-01 Commercial Design

PATHFINDERS

64 | September 2019 | Commercial Design

RAM DEVAGIRI

Executive director and head of Facilities Management Services, Knight Frank India

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roles in the property and professional

services sector across three continents. Business

strategy development, multi-client operations,

change management, customer retention strategy,

business development and process improvement

for large organisations have been his areas of

e[pertise.

A career that began with the hospitality sector, the subsequent two

decades saw him don multiple hats in more than one walk, including

setting up Australia·s Àrst indigenous carbon management startup and

generating business for a niche residential segment for senior living.

3 rior to this, 'evagiri was director for 6 ode[o·s operations in

Australia, where he was responsible for the strategic management and

operational delivery of an integrated facilities management portfolio. +e

has also worked with Compass Group, Australia, where he devised and

implemented client relationship programmes for key accounts.

C

ollaboration and data sharing is the way forward

for faster progress towards efÀcient buildings,

believes Kamath. It is essential to build capacity

and improve the overall quality of workforce involved in

building operations. “Automation will drive the future of

operations in the industry and is key to ensuring effective

operations,μ he states.

:hile elaborating some of the best practices adopted

by the team at Infosys, Kamath e[plains, “:e measure

operational data at a granular level. It can help prioritise

initiatives and implement right measures as well as evaluate

their impact. You can only manage what you measure.

:e have building automation systems and continuous

monitoring by e[perts to ensure efÀcient operation for

the lifetime of the equipmentsystem. Clear efÀciency

parameters need to be deÀned in the system and the

operational data needs to be regularly compared to ensure

high efÀciencies.μ

RAMADAS KAMATH

Executive VP and head – Infrastructure Facilities, Administration, Security & Sustainability, Infosys India