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■Reduce average system development life cycle by a mini-
mum of 10%.
■Advise the CFO on relative merits of outsourcing vs. in-
house development, to the satisfaction of the CFO.
■Coordinate project personnel to eliminate duplicate
effort.
■Reduce rework by 20%.
■Create data quality standards that reflect client needs by
June 20.
■Make sure that systems do what they are expected to do,
according to clients.Project Management
■Assign data entry special assignments to appropriate per-
sonnel so that the data is entered accurately and within
the specified time.
■Maintain the expected 80-to-20 supervisor ratio by
using 20% of the week performing data entry tasks and
80% of the week performing supervisory tasks.
■Inform data entry clerks of possible changes to comple-
tion times of assignments so that they can manage their
work and home life accordingly.
■Schedule and manage on-call staff so emergency pages
are answered within 20 minutes.
■Prioritize incoming line manager requests according to
overall company priorities.
■Ensure that 90% all software development projects are
completed no more than two weeks late.
■Ensure that all new systems developed are ISO 9000
compliant.
See also:Information Technology: Hardware and Operations—
Management, Information Technology: Software