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■Teach customers about new features in store, as appro-
priate.
■Offer corporate credit cards to all customers, with a
sign-up rate of at least 1%.
■Relay customer complaints to the manager at the end
of each day.
■Smile and greet customers, to the satisfaction of the
supervisor.
■Acknowledge customers waiting for service.Retail Environment
■Place impulse buying items at checkout.
■Maintain the lights so no more than 2% are inoperative
at any given time.
■Respond to emergency cleanup requests within four
minutes of request.
■Ensure that all shelves under your control are neat and
orderly by the end of each shift.
■Ensure that 98% of stock have UPCs and pricing codes
in place at any given time.
■Keep aisles clear and free from debris.
■Maintain area so 95% of products are in proper loca-
tions.
■Keep food sampling tables clean and sanitary; empty
garbage pails when they become three-quarters full.
■Rotate special feature displays around the store each
week.
■Provide cooking instructions and recipes when cus-
tomers ask for them.
■Ensure that seasonal displays are timely and removed
immediately after the seasonal event.
■Check featured item displays at beginning of each shift
to ensure that they are in place and in good condition.