Section One. Performance Goals for
Any Position 43
Readiness for Work Goals 45
Goals in this section can be used with almost any employee.
Generally, these kinds of goals are not regularly included in the
goal-setting process unless some specific issue has arisen that
warrants special attention. For example, most employees don’t
require an explicit goal to encourage them to arrive at work on
time, but employees with a history of arriving late might benefit
from setting such a goal.
Punctuality 45
Attendance and Absenteeism 45
Health 46
Conflict Management and Team Contributions Goals 47
Goals in this section can be used with any employee; they focus
on desirable methods of dealing with conflict and how the
employee can contribute to better team functioning.
Contributions to Team Health 47
Contributions to Team Productivity 47
Handling Customer Conflicts 48
Handling Internal Conflicts 48
Self-Management and Work Habits Goals 50
Goals in this section can be used with almost any employee.
Generally, these kinds of goals are not regularly included in the
goal-setting process unless some specific issue has arisen that
warrants special attention. For example, most employees don’t
require an explicit goal to encourage them to behave scrupu-
lously and honestly, but employees with a history of behaving
negligently and with little regard for the truth might benefit
from setting such a goal.
31Descriptive Contents
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