Information Technology: Hardware and
Operations Goals 91
Goals in this section can be used with anyone involved in the
selection, purchase, deployment, maintenance, and security of
computer hardware, networks, and related job functions.
Backups/Disaster Recovery 91
Customer Support 91
Data and Hardware Security 92
Maintenance and Operations 93
New Equipment 94
Information Technology: Software—Management Goals 95
Goals in this section can be used with anyone involved in lead-
ing, managing, or supervising individual staff or teams involved
in developing, programming, testing, and deploying software
systems and solutions.
Communication/Training 95
Productivity 95
Project Management 96
Information Technology: Software Goals 97
Goals in this section can be used with anyone involved in devel-
oping, programming, testing, and deploying software systems
and solutions and anyone involved with data entry.
Data Entry 97
Business Systems Analysis 97
Programming 98
Testing 99
System Deployment 100
System Support (Help Desk) 100
Financial Goals 101
Goals in this section can be used with anyone involved in financial
management and processing financial information (e.g.,
accounts receivable clerks), executives and managers, and anyone
directly involved in financial functions (e.g., accountants, audi-
tors). Because financial functions are often distributed throughout
different levels of the organization, goals in this section may fit
those with management responsibilities and those without.
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