Food Services—Management Goals 117
Goals in this section can be used for those who supervise
employees involved in the food service industry, most notably
those involved in catering, waiting on tables, delivering food,
and maintaining eating areas.
Catering 117
Customer Service 117
Employee Supervision and Training 118
Facilities Management 118
Food Services Goals 120
Goals in this section can be used for employees directly involved
in the food service industry, most notably those who cater, wait
on tables, deliver food, and maintain eating areas.
Environment 120
Order Taking/Processing 120
Serving 121
Transit/Transportation Goals 122
Goals in this section can be used for employees directly involved
in transporting people, including public bus and school bus driv-
ers and taxi and limousine service personnel.
Customer Support 122
General Operations 122
Safety and Maintenance 123
Vehicle Operation 123
Mechanical Repair and Trades Goals 125
Goals in this section can be used for employees directly involved
in the repair of machinery of various sorts and trades like
plumbing, carpentry, auto mechanics, and welding.
Customer Communication 125
Diagnosis and Quality of Work 125
Speed of Repair 126
Work Planning and Estimating 126
Human Resources and Personnel—Management Goals 128
Goals in this section can be used with anyone working in
human resource departments who has supervisory or manage-
rial responsibilities.
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