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Goals in this section can be used with managers, supervi-

sors, and team leaders who are expected to demonstrate

leadership within their organizations and contribute to

the development and maintenance of a healthy and pro-

ductive work climate.

Communication

■Align verbal and nonverbal language in a consistent

manner.

■Balance listening and speaking to demonstrate an

interest in others’ thoughts and feelings.

■Proactively seek out both bad and good news from

peers and employees regularly and systematically.

■Speak with and listen to at least eight employees each

month, to create person-to-person relationships.

Personal and Staff Development

■Create a “teachable vision”—a vision of the future that

everyone in the company can grasp and understand.

■Seek coaching and mentoring from other effective

leaders, both within and outside the organization.

■Conduct a leadership self-assessment every year.

■Identify at least one leadership skill gap and develop

and implement a plan to remedy the gap.

■Coach and mentor at least one staff member who has

leadership potential.

Work Climate

■Make realistic promises and keep them.

■Develop a flexible budgeting system to permit employ-

ees to make some financial decisions on their own.

Leadership and Organizational Climate

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