we’re in. However, now there’s a huge
focus on what’s right for the customer
and coming up with new ways for them
to be able to engage with us. That
actually reduces the burden on them
financially, whilst improving operational
efficiency and outcomes,” says Norman.
Norman defines digital transformation
as stretching across five key areas:
workforce, end-use computer,
security, applications and backend IT.
According to Norman, one of the most
important aspects of a digital transfor-
mation journey is laying the right—
James Norman,
CIO of Healthcare for EMEA region,
Dell Technologies“ Technology
can really drive
new innovations,
new opportunities,
new ways of
actually working
with the market”176
AUGUST 2019DELL TECHNOLOGIES