opportunities to RPA players.
However, the fundamental challenge
before any company is to drive this
fundamental shift.
Today, the global RPA market has
emerged as a US$ 100 billion
opportunity, according to equity
research firm KeyBanc Capital
Markets. Gartner further estimates
that by the end of next year, 40 per
cent of large enterprises will have
deployed RPA software, up from less
than 10 per cent today.
Suman Reddy, MD, Pegasystems
India, says, “India’s opportunity lies in
unlocking the value of RPA for better
productivity, and freeing up more
resource for teams to focus on complex
business challenges, not mundane,
rule-based reporting or data entry
tasks. The challenge is, RPA is just a
temporary fix. They allow incremental
savings in cost and faster turn-around
time for generating reports or in
customer responses. However, over
time, bots are bound to break as
organisations do not implement them
in context with outcomes, or connect
them to the larger architecture
between processes, systems, and
applications.”
Impact on workforce culture
The early 2000s saw the dawn of
Global Capability Centers in India
with a manpower-based model.
However, with evolving markets, the
global process volume has also
increased. RPA aids these centres to
enhance their delivery capabilities.
Automation is poised to hit the
mainstream, but many businesses are
still experimenting. It is expected that
companies will scale up to enterprise-
level implementation of their RPA
journey. The challenge to scale
automation or AI across an
organisation may not be difficult, but
it’s more of how the organisation as a
culture will adapt to such a change.
With jobs being supported by
automation, the culture of the
organisation will need to change.
Employers will need to start
thinking now about implications for
hiring, reskilling, upskilling, lifelong
learning, and reorganising. Concerns
in this area stem largely from a
growing disconnect between the
types of skills workers currently
maintain. They will need broader and
more empathic skills in order to
flourish in the coming years.
Nevertheless, there is a strong
demand for employees skilled in RPA
for automation management,
analytics, AI, cloud services and
cybersecurity. The average salary of a
professional skilled in RPA is 30 per
cent higher than salaries for general
programmers and software
engineers, according to a study.One of the RPA evangelists,
Automation Anywhere, looks to make
India the global leader in automation,
as Automation Anywhere is focused
on helping customers in navigating
the RPA shifts and ensuring
customers are able to thrive the same.
Speaking about the market
opportunities, Milan Sheth, Executive
Vice President, IMEA, Automation
Anywhere, says, “We are witnessing
a huge demand from our customers
for RPA. Businesses today are
increasingly augmenting their human
workforce with a digital one. While
early automation implementations are
focused on cost, in 2019, automation
will achieve multiple goals: driving
both customer and employee
experience; changing the nature of
work; and even empowering the next
generation of startup companies —
tech and non-tech alike — that will
employ digital labour from the get-
go.”
Sheth also points out, “Automation
and, especially AI, comes with a
unique set of trust issues; not only is
the technology new, but it promises to
disrupt nearly every existing
industry. Many companies claim to be
using RPA or AI in some capacity.
This hype cycle can lead to over-
exaggerated marketing claims and
overpromised development results, aCOMPUTER RESELLER NEWSI JULY, 2019I crn.inI 7RPA
Raghu Subramanian
President & CEO, UiPath IndiaMilan Sheth
EVP, IMEA, Automation AnywhereTODAY, THE GLOBAL RPA
MARKET HAS EMERGED AS A
US$ 100 BILLION
OPPORTUNITY, ACCORDING
TO KEYBANC CAPITAL
MARKETS. GARTNER
FURTHER ESTIMATES THAT
BY THE END OF NEXT YEAR,
40 PER CENT OF LARGE
ENTERPRISES WILL HAVE
DEPLOYED RPA SOFTWARE,
UP FROM LESS THAN 10 PER
CENT TODAY