Express CRN India – July 2019

8 I COMPUTER RESELLER NEWSI JULY, 2019I crn.in

Cover Story

phenomenon currently referred to as
‘AI washing’. The issue is to promote
authentic engagement and
motivation across an organisation by
building real and valuable
relationships and not overpromising
to customers or employees.”
Another leading RPA player, UiPath
believes that automation is the future
of work — the companies that think
automation-first adapt, thrive, and
win while global productivity
drastically increases. Raghunath
Subramanian, President and CEO -
India, UiPath says, “We are at the
beginning of the RPA revolution
where several emerging technologies
like AI and machine learning will
converge to drive innovation and
agility. With RPA not confined to a
single vertical or industry, we find use
cases across all industry verticals and
business horizontals. On the flip side,
this unprecedented market growth
also poses a challenge as we need to
keep pace with the rapid product
evolution process and ensure the
availability of an RPA talent pool.”

Early movers to RPA
With the boom in the RPA industry,
a new genre of jobs has been created.
The need for trained developers in
RPA and AI has increased immensely
due to rapid adoption of RPA across

industries. RPA is developing as a

true horizontal phenomenon for every

industry. There has been significant

adoption of RPA solutions by GICs,

financial institutions, telecom service

providers, technology and

manufacturing companies.

Players like Automation Anywhere

have met as many as 500 clients in the

last three months, most of which are

from the technology side. “Companies

like ANZ Global Hubs and Adani

Group have started implementing

RPA, as they have the objective to

bring next wave of efficiency,

controls, and speed of execution. The

intention for organisations is to create

in-house, scalable and agile Centre of

Excellence (CoE), which not only

caters to the finance function, but also

other domains like HR, admin,

procurement, stores, MDM, marketing

and other corporate functions. We

have seen unprecedented ecosystem

growth in the first quarter of 2019,

with more than 2,800 customer

entities and 1,600 enterprise brands

using the company’s intelligent RPA

platform. This growth reinforces the

company’s position as the industry’s

most widely deployed, enterprise-

grade RPA solution,” informs Sheth.

Reddy at Pegasystems India says,

“We recommend companies to

identify their most critical tasks that

would benefit from RPA and begin

transforming processes gradually.

This is resulting in a lot of traction

because it helps companies get

started on digital transformation and

remain competitive without

overhauling their entire IT system.

However, to be truly digital from end-

to-end over time, they should look at

Digital Process Automation (DPA).

RPA gives them a head-start to make

quick fixes while they implement

ways for more permanent fixes

through long-term measures like DPA.

Customers like the Government of

Andhra Pradesh are leveraging the

power of DPA, while firms in other

industries are realising the benefits of

long-term process fixes, as opposed

to short-term fixes that are prone to

break and derail their digital

transformation efforts.”

Peter Gartenberg, Managing

Director and President, Indian

subcontinent, Blue Prism, mentions

that Blue Prism's Connected RPA is

being deployed across thousands of

processes in every vertical sector.

“More recently, organisations are

leveraging Blue Prism’s deep AI

expertise and ‘connected’ ecosystem

to automate or completely reimagine

their processes to deliver far superior

customer experiences and business

process execution (e.g. rapid loan

processing, client onboarding, 24/

self-service, KYC, etc).”

RPA to redefine new jobs

Given automation is intrinsic to

Suman Reddy

MD, Pegasystems India

Peter Gartenberg

MD & President, Blue Prism