Make sure you check
out these important
support articles on
Apple’s website to
better understand
the latest features.WHEN SHOULD YOU
RECOVER MACOS?
If you want to restore from
Time Machine, reinstall
macOS, erase a hard disk,
and more, you should learn
more about macOS
Recovery — this support
article reveals all:
bit.ly/ml164ask1.THINKING OF SELLING
YOUR MAC?
Then you should seriously
consider erasing the hard
disk before doing so, as it’ll
remove all content that is
stored on it. Doing so is
relatively straightforward,
and you can find out more
here: bit.ly/ml164ask2.HOW TO FIND BACKUPS
OF YOUR iOS DEVICES
To discover backups for
iPhone, iPad and iPod
touch on a Mac, PC, iOS or
iPadOS device, and find out
what you can do with them
head over here:
bit.ly/ml164ask3.Hot topics
right nowEmail Mac|Life at [email protected]
Before worrying about Mail, you must rid your
Mac of CalypsoLookup, which is at best
unwanted and may well be causing these
problems. Download, install and run an anti–
malware app such as Malwarebytes
(malwarebytes.com/mac). Let it remove any
malware that it finds, then restart your Mac.
Once restarted, review Safari’s settings
carefully. One important control is in the
General section of its Preferences: at the
bottom, ensure that the Open “safe| files
after downloading option is unchecked,
which makes it harder to inadvertently
install unwanted software.If your Mail problems continue, check
each account’s settings carefully, restoring
any that have become altered. You should
then test them by opening the Connection
Doctor from Mail’s Window menu.
Continuing problems should take you to
the Server Settings tab in an account. Click
on its pop–up menu, and select the Edit SMTP
Server List command. Select each of the
listed servers in turn, and click on “–” to
delete them until that list is completely empty.
Then add them back using the “+”, and
reconfigure the SMTP server in each of your
accounts again.
Apple Mail failure caused
by “unwanted software”
Mail in High Sierra has stopped sending messages, and now only receives them
intermittently. I noticed a window flash at me about giving “CalypsoLookup” access
to my files, which I denied, but it’s listed in Activity Monitor. What’s wrong?Disable opening downloaded items in Safari. If sending mail is affected, you should also clear SMTP servers in Mail.TECH SUPPORT & TECHSPLANATIONS
ASK
74 MAR 2020 maclife.com