6 kill outlookC 6 koillsr ene (^) esdkedil ltos perform well in key, stable roles within the company (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes
2 2 2
INDUSTRY G/ 2 %$/
Cognitive skills^26 %^2
Engagement skills^5 %
Management skills^10 % ^2
Physical abilities^2 %
Technology skills^21 %
Ethics^3 %
Self-eĴcacy^23 %^2
Working with others^11 %
(^96) keillss mkoilslti pnrigor (^) itsizekdil flo fr orecskuillisng and upskilling in the next five years (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes Global average
Analytical thinking^65 %
AI and big data^50 %
Creative thinking^46 %
/eadership and social inIJuence^40 %
Curiosity and lifelong learning^36 %
Resilience, IJexibility and agility^36 %
Technological literacy^34 %
Networks and cybersecurity^29 %
Design and user experience^28 %
Service orientation and customer service^25 %
:k 6 killis lrle sTutiaredb iblyit thye workforce that are expected to remain the same (share of all skills
reTuired)
Global% %
TTyrpaeisn oifn trgain (^) itnyg ppreioritized by organizations surveyed for future reskilling and upskilling (share of organizations
surveyed)
2 2 2
ROLES INDUSTRY G/ 2 %$/
Employer-sponsored apprenticeships^14 %
Internal training departments^23 %^2
/icensed training from professional associations^18 %
2 n-the-Mob training and coaching^26 %^27
Private-sector online-learning platforms^12 % ^2
8 niversities and other educational institutions^8 % ^0
Workforce strategy outlook
)Toup psriacneticesss w pithr athec gtriceateess (^) t tpoot (^) einmtialp troo imvpero tvea tlaleennt tav aaivlabaiillitay (bshilaritey of organizations surveyed)
INDUSTRY G/ 2 %$/
. Improve talent progression and promotion processes^57 %
2. Better articulate business purpose and impact^35 %^2
. Provide eijective reskilling and upskilling^34 %
. 2 ijer higher wages^31 %
.^2 coijuenr^ tmrieosre^ remote^ and^ hybrid^ work^ opportunities^ within^31 %^2
. Improve internal-communication strategy^18 %
. Support employee health and well-being^18 %
. Improve people-and-culture metrics and reporting^14 %
. Mproogreram^ divmeressity,^ eTuity^ and^ inclusion^ policies^ and^14 %
0 2 ijer more remote work across national borders^11 %
K0oesyt c comommonp coomnpeonntenst (^) so off '+E,, p (^0) ro pgrramogmersa m(sharmee osf organizations surveyed)
INDUSTRY G/ 2 %$/
. Evinrtabuall es^ ipnacesclusion^ and^ accessibility^ across^ physical^ and^42 %
2. Run comprehensive DEI training for managers^41 % ^2
. Run comprehensive DEI training for staij^36 %
. SreeTt^ uDireEmI^ geonaltss,^ targets^ or^ Tuotas^ that^ exceed^ public^29 %^2
:h(sharaer oef oorgfan cizoatimonps asunrvieeysed (^) )^ith +, 0 7 rograms 4 %
Global %
Industry Profile 2 / 2
Financial services and capital markets
Global Employee (millions, ILO estimates)
31. 9