Advanced Writing with English in Use

Lettersof complaint:tact • Module6A

1 .1 Communication task

Thisexerci se involves writinga l ett erof complaint,thenreplyingto one. I t is best

donewith apartner, so you canw riteto each otherthen reply.If you'reworking

alone, you can replyto your own letter.

Copy the first letter below, laying it outcorrectly, withaddresses.Fill the gaps

w ith any detailsthat yourimagination (oryourreal grievances)might supply.

(Notethat thisis a very formalletter, appropriatefor anemployeron thevergeof

sackingan employee, or abusin essperson about to break off a business

relationship.The use of thewordyouis particularlydirect,and indicatesthe

writer'sanger.)

D ear_ --,,--,----

Asyo u will be aware, the rehuvehe enmallYoccasions during thepast _

(pe riod of time ) whe n I havehad cause to co mplain about yo nr__-r-r

Unfornmat elv, de spit e yo ur rep eat edass ura ncesthat the situationwo uld he

resolved, yo u _

C learlv,this situation cannothe allowe d tocontinueand. unless\ '011can

ensur e II;al , I shall be obliged 10 .Itis1ll~.hope II;at such a

d rastic stepwillnot he nece ssary.

Yourssincerely

Now ,hav ingchanged lett ers with your partnerif you have one, writea reply. You

may use this'skeleton'if it is appropriate.

D ear_ _ -,----

Thank youfo r your le tt e rof (d ate ), drawing myattentionto _

Yourd issatisfaction wit h my apparen t is(Illi teu ncle rstunclalile.

Nevertheles s, I cnn assurey Ollth atifmy has co ntinue d to appea r

unsatisfacto rvitis o nly becau se. Ple ase accep t my assur ancethatI

havenow , andam confide ntthatmy will~ri.\"cyOIlno further

cause for conce rn.

Yo urs sincerely

fa itlifidly

flss llrcd

bOllght

IIPPCflrs

Fill the gapsin this lett er withwordsfromthe list.

com:e"ienf r epai r carll)nut r eplflced

grateflll guaJ"(lIItc(' fO/llul arJ"(JIIgc

Models

A

1.2

De a r Sir /Ma dam

Repair towashing machine

On December 2nd yourmaintenanceman calleda t myhome to ( 1 ) the
washingmachine, a WytaswytAquasloshwhich I ( 2) from youon Janu ary
7thof this year and whic h is stillunder ( 3 ) Whenyourman
finished , he ( 4) me tha t themachinewas now working.
The following day I tried touse the mac hine but (S) that itwa s
stillnot working properly. Again, itfloode d the k i tchen. I knowlittle about
thesemachines, but the probl em (6 ) tobe that the rubber seal aro und
t he door needs t o be (7)
I should be ( 8 ) ~fyou would ( 9) for a c ompetentperson to
call and ( 10 ) t h e necessary repa i r s. A co nv e n i e n t time for me would
beThursdayorFridaymorning , Dec 11 or 12 , any t i me between 8 and 12.
Please telephoneme imme diat e l y if the s e times are not ( 11)
Yours (12) _

Task types • 89