fea
ture (^)
or
ga
niz
ati
on
s (^) &
(^) pe
op
le
65
Illu
str
atio
n^ b
y^ Ta
ng^
Yau
Ho
ong
At one of the world’s most respected manufacturers
— a company known for innovation and employee
engagement — the CEO was asked recently about
his greatest concerns about the enterprise. “We lack
leadership capacity,” he said. The company was entering
an intensive phase in its quest to become digitally adept,
seeking to master new technology, and it had not made
enough progress in improving its employees’ skills or
connecting with customers through digital channels.
“We need our top executives, in particular, to be better
at thinking long-term and driving meaningful change.”
fea
tur
e (^)
or
ga
niz
ati
on
s (^) &
(^) pe
op
le
65
ROX
3
:
Boosting returns on
leadership, customer,
and employee
experience
You can transform your company
by strengthening the links among
all three types of activity.
by Matt Egol and Sujay Saha