Wake Up and Smell the Profit - 52 Guaranteed Ways to Make More Money in Your Coffee Business

(Wang) #1

Johnnie – true story


I once had an employee who, when asked
whether the chicken was fresh replied: “I
don’t know – I don’t eat flesh of any kind”.
Hardly conducive to a pleasant mental image of the chicken dish
we had so carefully prepared.

I have also in the past had staff who felt it was their duty to
berate customers if they wanted a bag for their sandwiches. “Do
you really need it? These bags aren’t biodegradable and are very
wasteful” was one such memorable line.

In short, you need to focus in on their attitudes to food and
service and try to identify their opinions on the type of business
you are running.

It will pay in the long term.

94 .Wake up and smell the profit

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