- Dealing with tough sellers
- Discussing fees, discounts, and incentives
Communicating Effectively
Learning to communicate professionally and effectively
over the phone is well within your reach. When talking on
the phone you have to remember that the seller can’t see
you. Give them as much of a professional and experienced
image as you can through just your voice and tone.
The tone of your voice indicates to the seller your
mood and motivations. If they perceive you as a pushy
salesperson by the sound of your voice, they won’t give
you the time of day to go further with a conversation. Try
to vary the tone of your voice while speaking. Practice
your speech by recording yourself speaking in different
situations and playing it back to find what you can im-
prove on. You can also practice using your vocal cords so
that they are in tune when you use them. Start by hum-
ming the lowest note you can for three seconds and grad-
ually increase the tone higher and higher every three
seconds. This will help you move the tone of your voice
up and down smoothly without creating awkward sounds
in between.
Common Communication Mistakes
1.Ego arguments.Many of us have, at times, regret-
ted something we’ve said in the past. It may have
been out of bad temper or to prove a point.The Real Estate Agent’s Guide to FSBOs