Cyans Annual Report 2019

Table of Contents Page

• 
  
  
  
  1. DCA CyANS PROFILE
  
  
  
  


• 
  
  
  
  2. ASSESSMENT OF THE LEVEL OF PERFORMANCE OF SERVICES PROVIDED
  
  
  
  
  
  
  • 2.1 General assessment
    
    
    • plan 2.2 Actual performance compared to the performance targets established in the annual
    
    
    
    
  
  
  • 2.2.1 Safety
  
  
  • 2.2.2 Environment
  
  
  • 2.2.3 Capacity and Traffic
  
  
  • 2.2.4 Cost Efficiency & Financial results
  
  
  
  


• 
  
  
  
  3. DEVELOPMENTS IN OPERATIONS AND INFRASTRUCTURE
  
  
  
  


• 
  
  
  
  4. INFORMATION ABOUT THE FORMAL CONSULTATION PROCESS WITH THE USERS
  
  
  
  


• 
  
  
  
  5. INFORMATION ABOUT THE HUMAN RESOURCES POLICY